Shipping

Postage & Packaging

All orders will be dispatched using our chosen courier service or Royal Mail, usually within 1-2 working days. Please note that Maddox & Sphinx may not be able to dispatch orders on weekends, bank holidays, or any other public holiday. 

Any time or date stated for delivery is an estimate only. Maddox & Sphinx make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time.

Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave a notification of their delivery attempt with the necessary redelivery information.

Postage & Packaging charges

The shipping cost is free when spending over £45 otherwise it is £7.45.

Courier Delivery is available and can be selected at checkout for UK customers. Orders received after 12 pm will be dispatched the next working day, courier deliveries are Monday - Friday. Saturday delivery is also available.

Duties & Local taxes

Maddox & Sphinx is VAT registered in the UK and all prices shown include VAT.

Although we state we are UK delivery only, if you contact us about a particular item, and let us know the delivery address we can get a quote for you for shipping. The customer is responsible for any duties and/or taxes at the point of entry into the destination country.

Damage & Loss in transit
Maddox & Sphinx does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers.

Goods should be inspected on receipt of delivery, and damages to be advised in writing within 3 working days of delivery so that we can arrange replacement goods and start following up with the carriers.

If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers.