Maddox & Sphinx Terms and Conditions

These terms do not supersede your statutory rights under the Sale of Goods Act but are designed to clarify the principles and procedures of how we operate.

Placing an order signifies that you agree to our terms and conditions of sale.

Maddox & Sphinx reserves the right at any time to modify, alter, amend, or update these terms and conditions, and you agree to be bound by such modifications, alterations, amendments or updates.

Disclaimer

At Maddox & Sphinx we always advise our customers that pets should be under constant supervision whilst using or wearing any of our products. Maddox & Sphinx will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.

Please note that products and colours on our website are a guide only. All images, descriptive matter, specifications and advertising issued by Maddox & Sphinx are issued for the sole purpose of giving an approximate idea of the goods.

Postage & Packaging

All orders will be dispatched using our chosen courier service or Royal Mail, usually within 1-2 working days. Please note that Maddox & Sphinx may not be able to dispatch orders on weekends, bank holidays or any other public holiday. 

Any time or date stated for delivery is an estimate only. Maddox & Sphinx make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time.

Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

Postage & Packaging Charges

The shipping cost is free when spending over £45 otherwise it is £7.45.

Courier Delivery is available and can be selected at checkout for UK customers. Orders received after 12 pm will be dispatched the next working day, courier deliveries are Monday - Friday. Saturday delivery is also available.

Duties & Local taxes

Maddox & Sphinx is VAT registered in the UK and all prices shown include VAT.

Although we state we are UK delivery only, if you contact us about a particular item, and let us know the delivery address we can get a quote for you for shipping. The customer is responsible for any duties and/or taxes at the point of entry into the destination country.

Faulty Goods

If you receive goods that are faulty or not what you ordered, please contact us within 4 days of delivery, and we will help you resolve any issues as quickly as possible.

If goods are found to be faulty after 28 days but within 6 months from the date of receipt of goods, Maddox & Sphinx will exchange or repair the product subject to the fault occurring from general wear and tear. In cases of product misuse or products not cared for in line with Maddox & Sphinx care instructions, Maddox & Sphinx will not be liable.

Under the Sale of Goods Act Maddox & Sphinx will not be held liable for any goods after 6 months from the date of receipt of goods.

All goods are checked thoroughly before leaving for their destination.

On the rare occasion that you may receive goods that are faulty or not what you ordered, please contact us within 3 days of delivery and we will help you resolve any issues as quickly as possible.

Damage & Loss in transit

Maddox & Sphinx does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers.

Goods should be inspected on receipt of delivery, and damages to be advised in writing within 3 working days of delivery so that we can arrange replacement goods and start following up with the carriers.

If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers.

Orders & Payment

Maddox & Sphinx will make use of the Stripe payments system whereby once payment has been authorised, Maddox & Sphinx will send you an email confirming your order.

You will be notified within 1-2 working days, if any goods ordered are out of stock.

All orders are subject to acceptance and to the availability of the goods ordered.

Payment Methods

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

The primary method of payment on the Site will be via Klarna and should you choose to pay via Klarna, you may refer to the terms and conditions thereof here: https://www.klarna.com/uk/terms-and-conditions/

Governing law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings, or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.

Risk & Retention of title
Under normal circumstances, goods must be paid for prior to dispatch and the risk of loss, breakage, and damage and all other risks shall pass to the customer when the goods have been dispatched.

Goods shall remain the property of Maddox & Sphinx until payment in full has been received and cleared. In the event of any default in payment the company reserves the right to reclaim the goods concerned. Title of the goods does not pass to the customer until payment is received in full by Maddox & Sphinx.

Confidentiality
We take all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods and services we feel may be of interest to them unless expressly instructed otherwise in writing.

Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time.

Copyright
All comment is copyright of Maddox & Sphinx. All rights reserved. You may not reproduce, publish, transmit, distribute, display, modify, sell, or exploit in any way, in whole or in part, any contents of the website, or any related software, catalogue, advertising, or images for any purpose without the prior permission of Maddox & Sphinx.